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Information System striveInformation System In Hotel Seri Malaysia Kangar Hotel Seri Malaysia Kangar is currently utilise the knob Centrix transcription. Being the first Hotel Seri Malaysia branch and the before hotel amongst hotels in Malaysia that using and implement the Guest Centrix system in their management. Guest Centrix system has built desegregation with Microsoft Word, Microsoft Excel, e-mail and many other. It offers a stable and friendly user-interface, improved by the wary use of discolor and graphics. Hotel employees can learnt the system quickly, saving the time and money especially in the staff training. The flow of the customer cycle throughout the Hotel Seri Malaysia Reservation The customers or nodes who decide to stay at Hotel Seri Malaysia can disembowel their backlog or inhabit schedule through hotels website, travel agents such as Agoda or booking.com, or call the hotel itself. If the reservation is accepted, the reservation agent or hotel sta ffs go out create a reservation reputation that joined with Guest Centrix system. This reservation consideration may acknowledge the customers detail and specific request which volition suffice the hotel to provide modified service to the nodes during his or her stay. All the details on guests may help the hotel staffs to complete the pre- allowance activities such as assigning board according to the request from guest, room enjoin to be charged to the guest folio during the stay. The hotel staffs need to make sure that the room is available when the guests arrive at the hotel.ArrivalAfter the guests arrive at the hotel, the presence office pull up stakes responsible for the registration and room assignment process. The take care office need to clarify the query of the guests especially the details of the room rate or packages that had been booked on. Before that, front office need to make sure the guests reservation status before beginning the registration process and checking them in. The guests lead filled in the registration form that contain the full name, identification card numbers, home address, billing instruction, reservation details and others. at once the method of recompense confirmed and been signed by the guests, the registration process is complete. The guest may be given the key card and breakfast coupons during the stays.During The Accommodation PeriodDuring the occupancy, the front office is responsible for managing guest requests and providing the information and supplies to the guests. Also, front office should respond to the guest requests on time in accurate flair and meet the guest expectation of the hotel service. During this period, the security will be main consideration by the hotel. The front office should observe the hotel standard operating procedures in handling the guest key, guest personal property, emergencies that likewise important. The front office will observe the additional charges that need to be adde d into guest account that include the restaurant charges, or telephone bills.DepartureThe last element in guest cycle in hotel is checking out and creating the guests history personality. During this stage, the guests will settle down all the outstanding bills or payment to the front office. After completing all the payment, the guest will return the room key card and direct the hotel.The role of Guest Centrix System in Hotel OperationFront Office Guest Centrix system has alter the front officer in term of reservation, registration, check in and check out of the guests that staying at Hotel Seri Malaysia Kangar. The guests who make room reservation through website or travel agents, Guest Centrix system will create the booking status and set up the reservation status in the hotel database. The hotels website has been designed to interact directly with Guest Centrix database that allows the guests or customers to see the hotel available rooms at certain date and packages offered. After the guests or customers washed-up their booking, the system also offers the payment option such as credit card or online banking and the check mark will be sent by email.During the registration, the front office will indicate the guests booking status before checking in. all the details includes the room or packages that already booked should be available for the guests. The guest can check in to the hotel once the registration process complete. The key card that been given to the guests has united with the hotel information system. The key card system will provide different information on the room occupancy status which is reserved, occupied, or available.For the checking out process, the front office will notified the guests with outstanding payment during the accommodation period. The outstanding payment is automatically been added in the guests account which is called guest folio. The guest can decide on payment method such as credit card, debit card or cash as long as the hotel accepted it. In addition, the guest information data will automatically store in the hotel information system. The record is called guest history and all the data such as guest personal information, special requirement or even past reservation is stored in Guest Centrix system. This enables the hotel staffs to get word the repeat or new guest that choose the hotel Seri Malaysia Kangar.Housekeeping The front office and housekeeping staffs were colligate with each other. All the interactions between both subdivisions especially about the room that need to be fair, confabulate or repaired will automatically show in Guest Centrix system. For each room that is occupied or available, the room status will be clean or dirty. The housekeeping staffs are responsible to clean the room so that the room status changes through the Private Branch Exchange (PBX) Interface and record it as clean in Guest Centrix System.PBX interface is used to make connections amongst the internal te lephone in all rooms with the Guest Centrix system. The front office will informed the housekeeping staffs by using the walkie-talkie to inspect the room and the housekeeping staffs will monitor the room. After the job done, the housekeeper will adjure certain code by using telephone at the inspected room and link with the Guest Centrix system and notified the system that the room is already inspected.Food and BeveragesFor the guests who dine in in the hotel restaurant, all the bills from the restaurant will be insert by the food and beverages staffs in the guest account that will automatically linked to the Guest Centrix system. During the checking out process, the front office may refer into the guests account to distinguish the total payment should be paid by the guests.Hotel Manual SystemHuman Resource Human resource department in Hotel Seri Malaysia is using punch card system to organize the staffs working hour and daily attendance. The hotel will tracked the payroll total thr ough the punch card system.Also, the human resource department using the register system to manage the hotel staffs record. All the data of permanent, contract and leaving staffs are stored in hotel filing system. Security and maintenanceFor security and maintenance department, there are surveillance system which is CCTV system that monitors the hotel facilities, and ring areas. In Hotel Seri Malaysia Kangar, CCTV system is used to observe different areas from a underlying control room. In the central control room, there will be one or two security officer that will monitors through the CCTV screen display.