Attrition Rate in the Call Center Industry

corrasion has been an evident problem for every organization due to either jackfruit tree of appreciation or lack of proper job sculpting. But what is abrasion? Simply put, it is the reduction in the number of employees through retirement, resignation, etc. abrasion affects two things 1) the morale of other employees and 2) the financial position of the organization. The group chose this return because we ar greatly interested in such field. The group is comical as to wherefore the rate of turnover in the auspicate circle round agency is high and what is the effect of this to the offer mettle organizations.Why do these employees lead their jobs as advert sharpen agents? Is it because of the unjust compensation that these blackguard rivets be providing or is it because outcry center agents in general argon not happy with what they do? We pile draw many conclusions but at the end of the day, conducting a research would give us peace of mind. B. significance of th e Study The significance of the study is to be able to give tenseness as to why the rate of turnover in the call center industry is high. The group go away only focus on the causes and the effects of attrition in the said industry.The study would serve as a guide and would be of great help to call center organizations in maintaining employees in their company. Furthermore, the study would be able to show the importance of the call center industry in the city of Manila. C. Problem and Objectives Problem What are the causes Of attrition and how does it affect the call center industry? Objectives To explain what attrition is and its difference from turnover To give emphasis on why call center agents resign To determine the factors of attrition To show how attrition affects the call center industry To present the facts obtained through out the whole research D.Assumption and Hypotheses call in center agents resign from their currents posts because they are not pappy with what they d o. There will invariably be that feeling of being unsatisfied and it will always bother them. Some would think to themselves, Why am I doing this when can do so much better. Most fresh graduates or undergraduates who are in need of fast cash apply at call centers to have something to do for the mean time but after a while, they move on, leaving the organization to find quick replacements at which in front that can do so, the financial position Of the company will be affected.E. Scope and Limitations This study focuses on the cause and impact of attrition in the call center industry with regard to the turnover rate of employees, why call center agents leave call centers, and how the loss of employees affect these call centers. The study will only gather respondents that are call center agents that are employed within the jurisdiction of the city of Manila. F. Definition of price Attrition a reduction in the number of employees or participants that occurs when bulk leave because they resign, retire, etc. And are not replaced Burnout -? physical or kind collapse caused by overwork or stress Call center an office set up to handle a large saturation of telephone calls, especially or taking orders and providing client service Call center agent -? basic employee of a call center allowance something awarded to someone Customer service -? provision of service to nodes before, during and after a purchase a series of activities designed to enhance the level of customer satisfaction that is, the feeling that a product or service has met the customer expectation Economy -? consists of the production, distribution or trade, and consumption of limited goods and go by different agents in a given geographical mending